BATZGlobal Seller

We are committed to providing an outstanding online shopping experience for all our customers. Buy with confidence in knowing we stand behind our products and if there are any issues with an order we will go above and beyond to make it right! Shipping Arrangements Some items do not ship to all areas. To ensure we can deliver a specific item to your area I recommend checking with BATZ Global Marketing's Customer Care Dept. prior to ordering by initiating contact via Amazon's internal communicati... We are committed to providing an outstanding online shopping experience for all our customers. Buy with confidence in knowing we stand behind our products and if there are any issues with an order we will go above and beyond to make it right! Shipping Arrangements Some items do not ship to all areas. To ensure we can deliver a specific item to your area I recommend checking with BATZ Global Marketing's Customer Care Dept. prior to ordering by initiating contact via Amazon's internal communications system. Returns Please retain original packaging in case you wish to return an item. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (i.e., you received an incorrect or defective item). Otherwise, the return is subject to a 20% re-stocking fee per item and the buyer is responsible for return shipping costs. You should expect to receive your refund within four weeks of remitting your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for our Returns Dept. to receive your return from the shipper (5 to 10 business days), the time it takes our Returns Dept. to process your return once they receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). In the rare event an item is ordered and our supplier happens to be on back order we will offer an immediate refund of your money if this condition occurs. If you need to return an item, simply log-in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please allow us to address any concerns as we want satisfied customers and positive feedback. We use different suppliers across the US to ensure your item is delivered as fast as possible. Some of our suppliers are well known big box stores. Due to the buying power these companies offer, we're able to offer better pricing on our items than going direct to the manufacturer on some items we sell. We do not sell used, counterfeit, refurbished, or items shipped from outside the U.S. We do our best to give you the best Amazon offer! Products are new and shipped from the U.S. from multiple suppliers. In the unlikely event an item is on backorder, we will offer the option to receive a full refund and give you advanced notice if we are unable to fill an order for any reason. Read more Read less